Privacy Policy

Welcome to btocontactcenter.com,

At BP BTO LLC, protecting your personal information is a fundamental priority. We know that the trust you place in us when interacting with our brand and services must be supported by clear actions and commitments. Therefore, every personal data we receive is treated under strict principles of legality, fairness, transparency, and accountability, in full compliance with the active international regulations on personal data protection. This policy details the mechanisms we employ to keep your data protected.

Our Privacy Policy explains in detail how we collect, process, store, transfer, and delete your personal information when you interact with us through our website or when requesting information about our services. It also clearly defines the choices, alternatives, and rights that the law confers on you as the owner of your personal data and that are at your full disposal.

We only process personal data when there is a legitimate, concrete, and indispensable purpose for our support and BPO operations, and we commit not to retain it for longer than strictly necessary to fulfill that purpose.

Before browsing or using the contact features of our website, we recommend that you carefully read this Policy. The access and continuous use of the informative and contact services of BP BTO LLC implies that you have been informed and understand the scope of these terms. When your explicit consent is required for specific data processing, it will be requested through clear and unequivocal acceptance mechanisms.

Through this section, BP BTO LLC establishes the guidelines applicable to the processing of Personal Information collected directly through the use of our website and when processing requests for information about our BTO Contact Center Service. It is important to specify that these guidelines do not apply or extend to data processing activities or practices carried out by third parties that do not belong to the business group nor are under the direct control or supervision of BP BTO LLC. This covers telecommunications networks, links, and external web portals that you decide to access voluntarily, as well as entities that do not maintain a legal relationship of subordination with our organization.

Since the use of the Service may involve the referral of inquiries and interaction with support channels that link to third-party mass communication providers, it is understood that by making inquiries to us, you know and accept that the technical management of the destination channel is governed by the conditions of the respective independent provider.

The essence of the solutions provided by BTO Contact Center, a brand operated and owned by BP BTO LLC, consists of structuring and offering companies a comprehensive customer service and corporate BPO. To do this, we combine a team of trained specialists with advanced technological solutions, including assisted automation systems. The scope of our services covers the following main activities:

• Inbound and Outbound Call Center: Professional handling and management of support calls and telephone assistance oriented to the immediate resolution of requirements.
• Written Support and Chat: Management of electronic correspondence, remote technical assistance, and real-time responses through chat and written messaging systems.
• Multilingual Support and Responses: Management of channels in multiple languages to adapt to the global communication needs of brands.
• Automation Systems and Chatbots: Configuration of pre-programmed logical assistants and interactive flows to quickly guide the user through common queries.
• Omnichannel Integration of Solutions: Technical development and linking of interaction flows and digital infrastructure to channel inquiries to the company's platforms.

When you browse our website or use our enabled channels to request support and commercial quotes, we only collect the data necessary to process your request and respond to your communication. This information is limited to the following basic categories:

By filling out our forms, you guarantee that the data provided is true, accurate, corresponds to your person, and that you have the capacity to transmit it lawfully. The fields that are not marked as optional are strictly necessary to respond to your inquiries and establish a business relationship with BP BTO LLC.

• Contact Information Provided Directly: Data you enter in our contact forms or inquiry chats (such as your name, your company's name, email address, contact telephone number, and the content of your message).
• Technical Navigation Information Automatically Collected: Details automatically collected through the technical session of your browser (such as IP address, type of web browser used, pages visited, and date and time of connection).

At BP BTO LLC, we collect your information only through the voluntary contact you make by entering data on our website. The collected data is used strictly for the following operational and legitimate purposes:

• To attend, process, and respond to your commercial inquiries and BPO service quote requests.
• To deliver technical assistance and answer questions about the operation of our solutions.
• To send informative communications regarding the requested services or important operational updates.
• To optimize the loading speed, interactivity, and visual design of our website based on the technical data obtained from navigation.
• To comply with applicable legal obligations and prevent unauthorized access or malicious activities that risk our website.

In compliance with the strictest privacy standards, the processing of your personal information carried by BP BTO LLC is justified under the following bases of lawfulness:

• Your Consent: Granted freely, clearly, and explicitly at the time of voluntarily completing and sending your data in our contact forms.
• Execution of Contractual Measures: Necessary when contact is aimed at preparing a service proposal or managing the formal hiring of commercial services.
• Legitimate Interest: Applied to make improvements and performance corrections to our website, ensure its security, and prevent fraud.
• Legal Obligation: In those exceptional cases where the legislation requires us to retain or communicate data to competent authorities.

At BP BTO LLC we maintain a strict confidentiality policy and ensure that we do not sell, trade, rent, or transfer your Personal Information under any circumstances. Your data is only shared with third-party collaborators under the following special conditions:

• Technical Support Service Providers: With companies that provide cloud infrastructure and storage, under contracts that guarantee confidentiality and technical security.
• Authorized Messaging and Communication Providers: In order to channel chats, send confirmation messages, and manage the interaction through written channels requested by the user, the minimum required data (such as your telephone number) is transmitted to authorized external messaging providers and operators.

By using the informative and contact services of btocontactcenter.com, you understand that data may be processed or stored on servers managed by secure infrastructure providers located outside your country of residence. **BP BTO LLC** establishes rigid processing agreements and contractual measures with these international providers to ensure that the protection of your personal information complies with international security standards approved to the best practices of the industry.

At **BP BTO LLC** we adopt the best technical and institutional security practices to safeguard your data against unauthorized access, accidental loss, or alterations. This includes logical access controls, encryption using HTTPS/SSL in all data transmissions, internal policies of least privilege for our service operators, and continuous backups of storage.

We retain your contact data only for the period essential to fulfill the commercial purposes described or as required by legal limitation periods. Once this period is completed, the information is technically deleted or anonymized.

Despite our efforts, no electronic storage or network transmission method is one hundred percent secure. In the event of detecting any incident that compromises the integrity of your personal data, we will immediately implement our incident response protocols, assess the impact, and proceed to the corresponding notification to affected users in compliance with applicable legal requirements.

You, as the legitimate owner of your personal data, retain control over them at all times. You can exercise your rights of Access, Rectification, Cancellation, or Opposition by contacting us directly. Additionally, you have the right to **revoke at any time the consent** granted for the processing of your information, as easily as you granted it. If you wish to stop receiving replies or informative messages on your communication channels, you can request the immediate cessation of the technical treatment by sending us your request.

To exercise your rights, make inquiries, send complaints, or request the revocation of your consent, please direct your communication to the email address: info@btocontactcenter.com. We will assist you within a maximum period of 15 business days from receipt of your request.